I'm unclear of my how I was invited. Upload and download documents. Drag & Drop workflows have not changed for the Autodesk Drive and Fusion Connectors. This is not an official translation and may contain errors and inaccurate translations. Our final recourse was to use an uninstall utility (https://www.revouninstaller.com/) to strip the Connector out of my computer, including the registry, and then reinstall the newest release. Resulting behaviors will be similar to working on a local drive or a network share. Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics. However, the Autodesk Desktop App may also fail to connect if your Windows profile uses redirected folders. For AutoCAD releases prior to 2022.1, Desktop Connector will add dwl and dwl2 files to the ignore list so they will no longer be uploaded. Please let us know if you have any questions or comments. Our final recourse was to use an uninstall utility (. ) Root of Hub/Projects), Lock/Unlock of file that doesn't exist in cloud shows error such as "Drawing file is invalid", Updated Desktop Connector brand images to be consistent with new Autodesk branding, Reduce upload/download failures associated with slower internet connections, Files getting unlocked when put into Failed Pending Action "Scheduled" State, Drawing opened in AutoCAD becomes read-only after save, User is unintentionally logged out of Desktop Connector randomly, Single clicking on Microsoft Office file causes "Checking for latest version", Cannot drag/drop Microsoft Outlook message attachments into Desktop Connector, "Open in Desktop" from Fusion web client is failing, Improved performance of navigating the cloud workspace in File Explorer, Failure to open a file when the file path is pasted into the file Open dialog of an authoring application, File Explorer launches and then immediately closes after installing Desktop Connector. 2. Why should I consider moving to Desktop Connector 16.x? If you browse to C:\Program Files\Autodesk\Desktop Connector , there is an application called DiagnosticsLogCollector.exe. Are you able to provide some additional information: Let us know if you have any questions or comments. I logged in and it appears to be working fine now. Welcome to Autodesks BIM 360 Team Forums. There are known basic Inventor workflows which are broken in the November release. In windows explorer, if you paste the following path into the explorer bar, it should take you to the location of the user.config file. If you are updating your version of Desktop Connector, see Update Desktop Connector for more information. There are known workflows which will not behave as desired in the November release. If your product was delivered on media, find the EXE file and launch it from there. Desktop Connector has a Pending Actions window that you can review. One follow up I do have is that this should have raised a Customer Error Report (CER). I am an administrator on my machine with rights to install and uninstall. Autodesk Desktop Connector is not fully set up. For example, you might not have access to a file, folder, or project. Move and Rename operations from the Docs cloud data source can result in files not being found during open operations on the local machine. Shortcuts crashing in File Explorer during RT-Click operation, Fail to set data shortcut working folder when selecting a folder with only View + Download permission, Double-click on "Autodesk Docs" drive and nothing happens in Desktop Connector, The user is unable to view the BIM 360 Project in Revit and Autodesk Docs, Fixed an issue in which custom properties were missing when dragging and dropping sheet set files to the cloud or when multiple users are working on the same sheet set file to add custom properties. The default install location for Desktop Connector is "C:\Program Files\Autodesk\Desktop Connector". Pending actions. You can also try using the Microsoft Fixit tool to do a clean uninstall of the program. I have tried starting Autodesk\Autodesk Desktop Connector but nothing. Autodesk does not warrant, either expressly or implied, the accuracy, reliability or completeness of the information translated by the machine translation service and will not be liable for damages or losses caused by the trust placed in the translation service. The Status property and Rename Wizard for ISO-19650 file naming compliance are not available for the Autodesk Docs Connector. The Pending Actions window can be opened by right-clicking the Desktop Connector icon from the Windows . Access Desktop Connector from a different machine or with an administrator on the same machine. If you are installing Desktop Connector for the first time, you can simply follow the sections Download the Installation Files and Install Walkthrough as shown below. Make sure there are no antivirus rules that prevent full installation of Desktop Connector. 1) Go to drive.autodesk.com 2) Sign Out of Autodesk Drive from the link and then sign in again using the same credentials you use to log in to ReCap Photo. Please run through these basic installation prep steps below: - Install Desktop Connector, access the download from your Autodesk Account. System Requirements and Software Compatibility, Do not sell or share my personal information. Custom Install from Autodesk Account to configure the installer before you download and install. Solution: Please check the following to fix this issue: Confirm you have Desktop Connector installed. Each user will need to accept the invitation again by clicking the link sent byemail. Report 0 Likes The good old days are gone. Improved caching to increase performance and reduce calls to the server, Privacy | Do not sell or share my personal information | Cookie preferences | Report noncompliance | Terms of use| 2023 Autodesk Inc. All rights reserved. Edit and delete files. IT tried under his log in as well and experienced the same problem. Solved by natasha.l. Contact your IT department to check if Desktop Connector is running elevated (Run as administrator) or behind a proxy: Running Desktop Connector with elevated permissions is not supported. After that, clear your %TEMP%folder and then reinstall Desktop Connector. Previous releases of Autodesk Desktop Connector are available for download. Click Next and follow the on-screen instructions. Users of the Fusion and Drive connectors can continue to use Inventor in their workflows. New Offline experience (Autodesk Docs connector), Do not sell or share my personal information, Unique experience for each entitled data source, Autodesk Docs / BIM 360 Docs activity shown directly in the Home Screen. Sign in here with your Autodesk account to have your set up automatically. Ask the community or share your knowledge. Privacy | Do not sell or share my personal information | Cookie preferences | Report noncompliance | Terms of use| 2023 Autodesk Inc. All rights reserved. Users will be able to make changes to the local files. Once you reach this page scroll down it and go to the download link (named Download Now) which is under the Install Walkthrough section then click on it. Can't find what you're looking for? Causes: Desktop Connector is not supported when run as "elevated". Launch the .exe and it runs until halfway completed, then a pop up: I try Retry, still fails. Open the downloaded package and allow it to extract. With the changes around permissions, users in 15.x may have paths truncated while 16.x will contain the full path. You can alsotry using the Microsoft Fixit tool to do a clean uninstall of the program. BeforeDesktop Connector version 14.8.0.1381: If BIM Collaborate or BIM Collaborate Pro was recently purchased, check to see if the BIM 360/ACC project has been set up entirely. Ensure that the 'Appdata' and 'Documents' folder are pointing to the local . Your further assistance would be much appreciated. . Open the downloaded package and allow it to extract. I'm following up with regards to your last message. Trying to update to the latest Connector. Once done, you may notice a new drive on the computer called "Autodesk Drive.". In the AutoCAD Civil 3D Product License Activation wizard, select Activate, and then click Next. The service says it is running but there is no icon in the taskbar tray to click on. Desktop Connector failing to install error. 1. Previous releases of Autodesk Desktop Connector are available for download. Read and agree to terms of use. For example, when you save a drawing in an Autodesk Docs project, a Workspace Sync action will be displayed in the Pending Actions window to let you know that the drawing is being uploaded to Autodesk Docs. To match that behavior, Desktop Connector has removed those commands when right clicking on 'My Data'. If this is the case, you can click and drag it to the clock area to have it always appear there. The command has also been relocated under the help sub menu. I click Cancel 5-6 times and the result is: Setup Failed. Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics. If you downloaded the installer, launch the EXE or EXE file associated with your product and version, for example, setup.exe. I'm checking with our IT department. When performing a drag and drop upload, the files in the selection set will have reference support if they contain relative paths. Note: You will only see manual activation screens if you are using a computer that has no active Internet connection. Desktop Connector right-click menu commands (Lock/Unlock and View Online) are not available for the Autodesk Docs Connector. Option to add and sync 40 projects locally in Autodesk Docs connector. Temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system. Method 2: Adjust Permissions Settings. Drag and drop a design file and automatically upload gathered references is not available. Now i have to install 3 program to use one. How to store and open ReCap projects from the cloud, Do not sell or share my personal information. After that, clear your %TEMP% folder and then reinstall Desktop Connector. I am unable to start Desktop Connector on my laptop and heading away on business so getting worried as I need it working as there are many linked cad files in my Revit model that are stored on desktop connector and pathed there. In Autodesk Drive web, 'My Data' cannot be renamed or deleted. In Desktop Connector version 16.xAutodesk Docs / BIM 360 Docs driveis shown directly on the Home Screen, not in Windows Explorer. Are Navisworks workflows supported with Desktop Connector 16.x? Can my company use versions 15.x and 16.x on the same project? AutodeskDesktopConnectorDiagnostics 2018-05-03 08-07-51.zip, How to remove and reinstall the Microsoft .NET Framework. How to check the Autodesk Desktop Licensing Service on Windows - YouTube 0:00 / 2:43 How to check the Autodesk Desktop Licensing Service on Windows Autodesk Installation & Licensing 1.18K. I then logged in as myself and the Connector would not start. Desktop Connector version 16.x introduces many exciting new capabilities that are detailed in this help documentation. This page has been translated for your convenience with an automatic translation service. In the Windows registry (Start > Search/Run > Regedit) go to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders. Folders with leading or trailing spaces will show the. Now your entire project team will be up to date, wherever they are. servers, and Autodesk to work ensuring clients are able to stay up-and-running, install their software easily, and maintain their solutions. This location can be changed during the Desktop Connector installation. Are you able to run a Repair on the Desktop Connector? Retry Cancel I try Retry, still fails. Looking at the logs, one thing I noticed that could cause some problems is that your user.config file appears to corrupt. I installed the newest version. The Autodesk Docs connector has been completely redesigned making it faster, providing better feedback, and adding support of familiar file explorer workflows. This is not an official translation and may contain errors and inaccurate translations. Changing this location will change the result of where these program files are installed. Select "I have an activation code from Autodesk" and then enter your activation code in the spaces provided. Failure to initialize Workspace Monitoring. Are you invited on the platform as a role or a username? Please try to re-install .NET as outlined in How to remove and reinstall the Microsoft .NET Framework. At this time you will not see Desktop Connector listed under the "Install" or "Deployment" options provided in the Custom Install pages. Subscription, Installation and Licensing Community, Back to Subscription, Installation and Licensing Category, Install Desktop Connector, access the download from your Autodesk Account, Reboot the computer, make sure apps are not auto running in the background, Try reviewing & following the steps in the. Click Register and Activate (Get an Activation Code). Do you see Autodesk Drive mounted to your Windows Explorer? For Example: Automatic file locking behaviors may get in the way of the desired user experience and require manually unlocking files. What can cause the Autodesk Docs Connector to not sync files locally? Solved..I worked on this with my IT person and in theory, it had nothing to do with rights. Files contained in folders set as View & Download permission will not be set as read-only on the local machine. Autodesk does not warrant, either expressly or implied, the accuracy, reliability or completeness of the information translated by the machine translation service and will not be liable for damages or losses caused by the trust placed in the translation service. Confirm you have Desktop Connector installed. I can only guess this had more to do with the program itself, possibly a corrupt registry or some other issue. 3) Once that is done, Now right-click on the Desktop Connector icon located at the bottom right corner of your taskbar and click "Refresh Drives". If Microsoft doesn't support itneither do we, The BIM Team connector is no longer included in Desktop Connector releases going forward, If you have need to use the BIM Team connector you can continue using, This release has temporarily removed the Change Workspace command, The workspace has been moved to a new location under %userprofile%\DC\, Multiple Autodesk users who share the same machine login, can share the same Desktop Connector installation. I have then run the Desktop Connector install again and it says installation completed successfully. Welcome to Autodesks ReCap Forums. Drag and drop a design file and automatically upload gathered references is not available. Install Desktop Connector Sign In and Out Administrator Guide Home Screen and Menu Options Supported Files and References Syncing, Paused and Disrupted States Docs Connector About Autodesk Docs Connector Manage Projects Docs - Home Screen and Activities Docs - Manage Files and Folders Docs - Upload Files and References Tool Docs - Permissions Tried the .Net repair tool, no change, same error on trying to update ADC. For this release of Desktop Connector, the Navisworks workflows are not fully supported for Docs connector (Fusion and Drive connectors are supported). When you installed Desktop Connector, did you get any error messages? No, the November release of Desktop Connector will not support Navisworks. I tried all the possible fixes on the help page you linked, but unfortunately, it did not help, and the problem persists. Privacy | Do not sell or share my personal information | Cookie preferences | Report noncompliance | Terms of use| 2023 Autodesk Inc. All rights reserved. This allows you to further narrow down if the issue is related to member permissions or to the setup of the individual machine. If the information provided by@john.koernerresolved your issue, please chooseAccept as Solutionso that other community members are able to find the answer as well. Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics. Still not able to check in the top level assembly.When you go to insert the part in the drawing.In the assembly file, select the part or subassembly in the graphics window or the browser, right-click, and select Adaptive. I know I'm getting the same error on other users PC. Make sure you also have the latest Desktop Connector version installed. Using version 5.0.0.593, I have tried uninstaling it but I am unable to do this as I get an error 0x80070643 - Fatal error during installation. You can try the following steps to set things up: 2) Sign Out of Autodesk Drive from the link and then sign in again using the same credentials you use to log in to ReCap Photo. I installed the newest version. After releasing 15.7.0.1767 we learned the 15.7.0.1767 release introduced a bug which didn't allow necessary files to be deleted during the operation causing it to fail. This workflow has been upgraded with a designated. To translate this article, select a language. This is not an official translation and may contain errors and inaccurate translations.
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