At Alight, we are reimagining how people and organizations thrive. The mission of our customer care teams exemplifies the need for humanunderstanding. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Be kind and compassionate Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. * Create and update employee files in database, as authorized. Customer Care Representative - with Growth Opportunities at Alight today! Our people are our greatest assets at Alight Solutions because People Matter! * Able to work independently and to adapt to a rapidly changing environment Explore open roles at Alight. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Benefits start on your first day of employment, Programs & activities that give back to our. Check out our open opportunities below. Meet Alight Customer Care Watch on Why Alight? Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Required Skills. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. A Customer Service Representative also handles concerns, complaints, or other issues. At Alight, we connect passion with purpose. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. * Express yourself in an open and honest manner Alight Solutions offers a promising . The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight is committed to the continued development of our colleagues. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. We are not an agent or representative of any employer. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Location Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Full-time $12.50 an hour. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. From company leaders to our newest colleagues, we all play a role in bringing our values to life. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. DISCLAIMER: This position supports Alight s benefits administration and HR BPO platform businesses. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Alight is committed to the continued development of our colleagues. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Demonstrate a positive attitude, self-awareness and embrace feedback disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Learn more at . * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. The estimated additional pay is $2,234 per year. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. View Job description, benefits and responsibilities. It's why we're so driven to connect passion with purpose. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Learn how this feature works. At Alight, we believe a company's success starts with its people. Our people are our greatest assets at Alight Solutions because People Matter! You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Health insurance is either BCBSIL or Kaiser depending on where you are located. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Full Time Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Find out if you meet the requirements! * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Take the first step today by joining our talent community. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! We are forthright and genuine when we speak. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. This program provides you with the foundation you need to lead to a path of success. 2023 In addition to a base salary, this position may be bonus eligible. Reimagining how people and organizations thrive. Qualifications for a job description may include education, certification, and experience. This job is no longer accepting applications. You will be notified during the hiring process which checks are required by the position. Find out if you meet the requirements! * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment.
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