They aren't. I'm not sure. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. I'm not sure if Canada Post would put those on there?? did said person say they woud send you the motorcycle and the title and then you would have to pay? The unofficial eBay subreddit. Its the reason Im looking into EBay Protection Program right now. Add any photos you have of the wrong package. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. If you find an item on eBay that you think is fraudulent, report the listing directly. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Do not refund first and try to appeal after. As its a scam, you will never see your money or your items again. Paid a tailor 4.50 repaired it and sent back with DPD signed for. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. 2) Buyer most likely will open SNAD return request. You send the item promptly but days later you find that the check bounces, leaving you with nothing. 01:30 PM. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Example: The listing said "new," but the item was clearly used. 2023 Comparitech Limited. But I would like to reach more buyers. Zero money was left over. Then gets mixed up on which item was wrong. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Buyer sent me picture of something different in the box. Visit the nearest USPS location and fill out a request form. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. The Fragile stickers could have been added at the GSP. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Has she possibly got you mixed up with a different seller ? I agree with that. Select Order Not as Described. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. 04:02 PM. Was full of marks. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. - edited 04:28 PM. i think someone is trying to scam me like this to. 2. Am I protected against negative feedback in this scenario? Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. But if he has balls to carry on, follow up with post master complaint. Otherwise, you can also restart the laptop just by pressing the power button. I think most first-time eBay buyers create their account the same day they place their first order. I sold 4 of the same items. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Welcome to the Selling board! All items are made out of High Quality fabric. - edited I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. I've never owned/sold a necklace like that. Its ok but I like the darker one you had in your listing. They offer some sort of limited-time discount in order to create a sense of urgency. Its unfair they side with the buyers all the time. Theyll tell you to file a report with the police and then wash their hands of the matter. Accept it and issue return label. As per the returns policy you are within your rights to refuse it. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Its just getting worse, sadly. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. The scammer will ask for the victims gift card number to use as payment. Item compatibility is buyer s responsibility. She may have forgotten she purchased this one as well but from you. Just trying to understand. 05:05 PM. I just wanted someone else to take a look at the photos and tell me what they thought. E bay in many cases are making more profit than the sellers. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Help for buyers and sellers. If they do then you have to either refund or call eBay and try to make your case. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. 1.6K 17K views 1 year ago Every so often mistakes will happen. Disputing the chargeback can take a lot of time and hassle on your behalf. Two moths ago, a parcel comes back. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. So it sucked having a negative mark on my account but it was the only thing I could do. 26-05-2020 Yup pretty much. I swear. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. The item's condition was misrepresented. Offer to send him a return shipping label. Refund, repair or return. I also ask if you have me mixed up with another seller you've purchased from recently. USPS. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. e-bay couldnt give two hoots for sellers as long as they are making money. Cause his photo shows a like kind of item but not the brand or pattern I sent. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Is it possible they received it from another seller? Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Our app will file a claim in your stead, saving you time and a potential headache. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Please Help! Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Press question mark to learn the rest of the keyboard shortcuts. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. what is beyond infinity most expensive car ticket. I sent a seller an offer on an item and she accepted. If they bring eBay into this, do I stand any chance at all? However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Lol either way I wasnt surprised. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. The one I received is as per the photo. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I have been talking to someone with same story Im trying to buy a car. Sucks!! 04:18 PM FedEx. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Create an account to follow your favorite communities and start taking part in conversations. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Attached is a picture of a side buckle and the package with address label. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Create an account to follow your favorite communities and start taking part in conversations. by asking the buyer questions or calling the post office? Everyone is covered except the credit card holder, whoever that is. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can ask the customer to return the item, but he has no legal obligation to do so. I had to help my mom submit a dispute through eBay, as a buyer. The law spells out how to challenge billing errors. At first, it might seem foolish to pass up a generous offer, but often its a trap. For more information, please see our I lost my appeal. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. And third, we started to build PayPal's business off eBay. The item could have gotten mixed up during a customs check? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. But so far no response from buyer. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. You can report an issue with a seller to eBay directly here. You purchased a specific quantity of an item, but received the wrong amount. So Im hoping he doesnt return anything. For more information kindly send . The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense It's so unfair to write eBay sellers off like a bunch of cheap scammers. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. 26-05-2020 There's usually another new label then. Explain it to him like you explained it to us. Thx for the link to reporting a buyer theres a couple people I need to report. Answer (1 of 4): Hi. But I would think it is more likely a customs thing. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Do I have to go ahead and refund no matter the circumstance? Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Ebay found me not at fault and released my funds. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. 01:24 PM. - edited NO Cash Refund for wrong purchased items. This is why I take photos of the item with the eBay paperwork. 09-10-2020 Fabric: Polydex. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I told them to send it back to me and I'll give them a refund. I talked to manager and simply were told nothing can be done. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Record any serial numbers or unique codes. Hey Im kind of new to mercari and Im really nervous. So eBay accepted the return. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. If so, it's definitely not a package I've sent out. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. eBay are only concerned with issues that affect their own profit margins. Does it look like your packaging, apart from the labels and the stickers? Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Example: You bought a table, and it showed up with only three legs. Honest mistakes happen. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. In order for it to work, sellers must provide proof of item delivery. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. For approved returns, Mercari provides a free shipping label to the Buyer. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. If you play nice, they will just tell you that it's too bad and part of business. The other thing that is suspect is their account was created the day they ordered the item. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I've taken back an item I never sold lol. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. I sold 4 of the same items. $15 each. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). thanks to all for your help. All sales are final after the buyer rates the seller or 3 days after delivery. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. They have always just put new shipping labels over the original label on the unopened package. This is a type of blackmail. By ARTHUR WRIGHT. There is so much scamming going on Ebay, Sellers dont have a chance. You can always appeal later. Thanks for the policy violation on your part eBay. Dollars. I don't know what it actually takes for them to get banned. Otherwise she wouldn't have bothered. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Things like this happen. 26-05-2020 Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I did all of this. Remember that if an offer looks too good to be true, it probably is. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. He immediately cancels the order and requests a refund. Those labels are a lot bigger and I never cut them to a smaller size. I'll go over how it happened, what I did to fix it, and how you can. IN THE LAST STRIDE. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Save the case number that the USPS gives you. The online auction site launched in 1995, and scammers have used it ever since. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Person buys 2 things. I only sell local, mainly to avoid hassle. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Its usually not a good idea to trade with accounts that have bad feedback. That necklace couldn't have come from me. Powered by Discourse, best viewed with JavaScript enabled. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Keep choosing to the end, then scroll down and your contact options will be at the bottom. They look the same to me.. on Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Dispute the refund. He sent photo of item receivedit is not the item i sent. Yes it would be a pain. They can claim the item was not received, claim a refund and make off with the expensive item. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Once I listed a new in box item as white when it was really blue. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. and our So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots.
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